If you want to contact us, there are a number of ways you can get hold of us. Please read through the following information carefully so you know exactly where you need to go with your query.
Please also go to our FAQ section to see if there’s an answer to your query there.
Please read the following:
On all correspondence please quote your National Insurance or Pensioner number (if applicable) where possible so we can easily identify you on our records.
Unfortunately, we cannot accept changes to your address by email. Please inform us in writing addressed to USS head office.
Are you currently contributing to the scheme (active member)?
Please be aware we do not hold addresses on file for members who are actively contributing to the scheme. All contact is made with you via the pensions office at your place of employment.
Therefore if you have a benefit enquiry your first point of contact should be your employer's pension department.
Have you left the scheme but are not in receipt of your pension (deferred member)?
Members who have left the scheme should use this form to update their address and other personal details notification of change of details form. Please note your signature is essential, we cannot make changes without it, if you do not keep USS informed of address changes there may be delays in paying your benefits.
For benefit information you will need to put your request in writing, addressed to the Pensions Operations department at USS head office.
Are you already in receipt of your pension?
For any changes to personal / banking details, please complete and sign the notification of change of details form. Please note your signature is essential, we cannot make changes without it.
For benefit information you will need to put your request in writing, sent to USS at the address below. Any enquiries relating to the payment of your pension or any related tax enquiries should be addressed to our Pensions Payroll department at USS head office.
You can contact us by using the following:
All pension administration is handled at our head office in Liverpool:
Universities Superannuation Scheme Limited
2nd Floor, Royal Liver Building
How to find us:
Click here for a location map of our Liverpool head office.
USS offices are open from 9.00am to 5.00pm Monday to Friday.
We are closed on Bank holidays.
How to find us:
Click here for a location map of our London investment office.
The switchboard number is:
Tel: (0151) 227 4711
Local rate number: 0845 068 1110 (local rate call charge number)
Fax: (0151) 236 3173
In order to provide high quality and consistent service the supervisors in the pensions department have been allocated specific areas of responsibility:
- Retirement team
- Deferred retirement team
- Transfers-in team
- Transfers out/AVC team
- Bereavement team
- Leavers team
- General correspondence team
When you contact USS you should always have to hand, or quote in correspondence, your national insurance number or Pensioner Number.
Click here to contact us by email.
This facility is for basic enquiries or website comments only.
Unfortunately we cannot accept detailed benefit enquiries or changes in details of your address via this facility.
Neither can we provide benefit details to you via email. This is due to data protection reasons.
Alternatively if you are currently contributing to the scheme, please raise your query with your employer's pension department.
For all other benefit information you will need to put your request in writing, sent to the USS head office address.
If you have any specific comments or queries regarding the website, please contact our webmaster.
USS Investment Management Limited
The management and administration of the scheme's investments and assets is handled at our London office.
60 Threadneedle Street
Tel: 0207 972 0300
For information about Prudential Money Purchase AVCs please go to the Prudential USS website or contact the Prudential at:
AVC Customer Services
Existing members should call the customer call centre on 0845 600 0343.
For new enquiries call The Pension Connection on 0800 515 914.
Tel: 020 3128 8523
Mob: 07740 802601
Tel: 020 3128 8533
Mob: 07584 681475
Universities Superannuation Scheme Limited Registered in England No 1167127