Frequently asked questions
You may find the answer you're looking for in our frequently asked questions.
Browse key topics or view all FAQs.
How can we help you?
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News, updates and videos
Keep up to date with our member articles and corporate news to help you get the most out of your membership.
Watch our videos to get to grips with all things pensions and what you might need to do.
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My USS - online account
Log in or register for My USS to view the value of your benefits and any savings to see if you’re on track.
You can also manage your membership and set your preferences.
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Get in touch
Whether you want to top up your pension, view your online account or you haven't found the answer to your query here, you can also contact us.
View our latest news and videos
Member news
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23 April 2025
Don't let someone else enjoy your future!
A few quick steps can frustrate the fraudsters and help you keep your future secure.
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9 January 2025
Getting the most out of your retirement income in 2025
As we enter the new year, it’s a great time to review your finances and make sure your retirement income supports your plans for the year ahead.
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19 November 2024
The value of being a USS member
Take a look at what you get as a USS member, so you can think about how to align your benefits with your retirement and lifestyle goals.
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View all articles
Videos for members
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Member video
Making the most of My USS - your online portal
Watch our video about how to make the most of My USS - your online portal.
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Member video
Your hybrid pension - the basics
Watch our video to find out what you need do to manage your hybrid pension and make the most of your savings for the future.
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Member video
Looking after loved ones
Watch our Looking after loved ones video that explains your benefits as a member in more detail should the worst happen.
Webinars
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13 June 2025
Decisions after leaving USS
If you’ve stopped paying in, but not retired, watch this webinar to find out what you need to know and what options you have.
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26 March 2025
Understanding DC - taking your Investment Builder savings
If you have savings in the Investment Builder and want to know more about taking them, watch this webinar.
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5 March 2025
Planning ahead for retirement
It's never too early to start a retirement plan, watch this webinar to find out how to get started.
How-to video guides
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Video guide
My USS: How to reset your password or PIN
Learn how to reset your password or PIN in My USS. -
Video guide
My USS: How to make additional contributions
Learn how to make additional contributions in My USS. -
Video guide
My USS: How to update your TRA
Learn how to update your Target Retirement Age in My USS.
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View all videos
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