What's in the report
The Information Commissioner’s Office (ICO) has published its report on Capita’s cyber incident of March 2023.
- According to the ICO report, USS was one of 325 Capita clients affected by the March 2023 incident.
- Capita informed us of the incident on 11 May 2023.
- We started to inform members of the incident from 12 May 2023 and provided 12 months of free access to a leading identity protection service.
- Dark web searches subsequently carried out by both USS and Capita found no evidence of USS member data being circulated.
- We currently use Capita’s Hartlink platform to support our in-house pension administration processes.
- We remain confident that USS’s own systems and controls are robust.
- We encourage members to only give out personal information if they are certain they know who they are communicating with. USS will never call members in relation to this issue or any other matters unless we are specifically requested to do so by individual members, so any unsolicited calls from someone claiming to represent USS should be treated with suspicion. For information on pension scams, read our latest article.