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Frequently asked questions

We’ve grouped our FAQs into topics to help you find what you’re looking for. Or you can use the search bar at the bottom of this page.

• Joining USS

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• Leaving / already left

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• Approaching retirement

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• My online account (My USS)

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• View all FAQs

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Articles for members

• 3 December 2020

  Important changes to the Investment Builder

  Find out about changes to the Investment Builder that might impact you.

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• 1 December 2020

  USS - year in review

  See USS Chief Pension Officer Helen McEwan’s reflections of 2020.

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• 1 December 2020

  USS Investment Management - year in review

  See USS Investment Management CEO Simon Pilcher’s reflections of 2020.

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• View all articles

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Videos for members

• USS stakeholder roles and responsibilities Video View USS stakeholder roles and responsibilities Video [launches in a new window]

  Member video

  USS stakeholder roles and responsibilities

  Watch our governance video, which looks at our stakeholders and who does what at USS.

• What happens when you join USS? Video View What happens when you join USS? Video [launches in a new window]

  Member video

  What happens when you join USS?

  Watch our short video on what happens when you join USS – your long-term savings plan for the future – and find out what you should do next.

• What happens when you leave USS? Video View What happens when you leave USS? Video [launches in a new window]

  Member video

  What happens when you leave USS?

  Watch our short video on what happens when you leave USS, what your options are and how to keep your details up to date.

How-to video guides

• My USS: How to reset your password or PIN Video View My USS: How to reset your password or PIN Video [launches in a new window]

  Video guide

  My USS: How to reset your password or PIN

  Learn how to reset your password or PIN in My USS

• My USS: How to make additional contributions Video View My USS: How to make additional contributions Video [launches in a new window]

  Video guide

  My USS: How to make additional contributions

  Learn how to make additional contributions in My USS

• My USS: How to update your TRA Video View My USS: How to update your TRA Video [launches in a new window]

  Video guide

  My USS: How to update your TRA

  Learn how to update your Target Retirement Age in My USS

• View all videos

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