Help & support

• We’re here to make pensions easier

  Sign up to our dedicated member news and updates in My USS to understand more on your choices, benefits and saving for the future.

  Sign me up

Frequently asked questions

We’ve grouped our FAQs into topics to help you find what you’re looking for. Or you can use the search bar at the bottom of this page.

• Joining USS

  View FAQs

• Leaving / already left

  View FAQs

• Approaching retirement

  View FAQs

• My online account (My USS)

  View FAQs

• View all FAQs

  View more

Articles for members

• 3 December 2020

  Important changes to the Investment Builder

  Find out about changes to the Investment Builder that might impact you.

  Read more
• 1 December 2020

  USS - year in review

  See USS Chief Pension Officer Helen McEwan’s reflections of 2020.

  Read more
• 1 December 2020

  USS Investment Management - year in review

  See USS Investment Management CEO Simon Pilcher’s reflections of 2020.

  Read more

• View all articles

  View more

Videos for members

• What happens when you join USS? Video View What happens when you join USS? Video [launches in a new window]

  Member video

  What happens when you join USS?

  Watch our short video on what happens when you join USS – your long-term savings plan for the future – and find out what you should do next.

• An Overview of Pension Tax Video View An Overview of Pension Tax Video [launches in a new window]

  Member video

  An Overview of Pension Tax

  Watch our short video for an overview of pension tax, how you benefit from it and its limits.

• What happens when you leave USS? Video View What happens when you leave USS? Video [launches in a new window]

  Member video

  What happens when you leave USS?

  Watch our short video on what happens when you leave USS, what your options are and how to keep your details up to date.

How-to video guides

• My USS: How to reset your password or PIN Video View My USS: How to reset your password or PIN Video [launches in a new window]

  Video guide

  My USS: How to reset your password or PIN

  Learn how to rest your password or PIN in My USS

• My USS: How to make additional contributions Video View My USS: How to make additional contributions Video [launches in a new window]

  Video guide

  My USS: How to make additional contributions

  Learn how to make additional contributions in My USS

• My USS: How to update your TRA Video View My USS: How to update your TRA Video [launches in a new window]

  Video guide

  My USS: How to update your TRA

  Learn how to update your Target Retirement Age in My USS

• View all videos

  View more