Frequently asked questions
You may find the answer you're looking for in our frequently asked questions.
Browse key topics or view all FAQs.
How can we help you?
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News, updates and videos
Keep up to date with our member articles and corporate news to help you get the most out of your membership.
Watch our videos to get to grips with all things pensions and what you might need to do.
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My USS - online account
Log in or register for My USS to view the value of your benefits and any savings to see if you’re on track.
You can also manage your membership and set your preferences.
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Get in touch
Whether you want to top up your pension, view your online account or you haven't found the answer to your query here, you can also contact us.
Videos for members
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Member video
Making the most of My USS - your online portal
Watch our video about how to make the most of My USS - your online portal.
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Member video
Your hybrid pension - the basics
Watch our video to find out what you need do to manage your hybrid pension and make the most of your savings for the future.
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Member video
Looking after loved ones
Watch our Looking after loved ones video that explains your benefits as a member in more detail should the worst happen.
Webinars
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Duration: 30 minutes 35 seconds
Understanding DC — Taking savings from the Investment Builder
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How-to video guides
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Video guide
My USS: Using the Benefit Calculator
Watch our video on the Benefit Calculator to find out more about what it does.
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Video guide
My USS: How to reset your password or PIN
Learn how to reset your password or PIN in My USS. -
Video guide
My USS: How to make additional contributions
Learn how to make additional contributions in My USS.
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View all videos
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Statement on abusive behaviour
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