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Help & support

Take a look through our FAQs, as well as a selection of helpful articles and videos that may answer your questions

  • Visit My USS to manage your membership and set your preferences

    Log in or register for My USS to view the value of your benefits and any savings to see if you’re on track.

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Frequently asked questions

We’ve grouped our FAQs into topics to help you find what you’re looking for. Or you can use the search bar at the bottom of this page.

Member news

  • 23 May 2023

    Important update on Capita's cyber incident

    Capita previously reported a cyber incident involving hackers targeting some of its computer servers. Capita have identified from their investigations that personal data of USS members was exfiltrated (i.e., accessed and/or copied) by the hackers. To help members monitor their personal information for certain signs of potential identity theft, they will be given access to a leading identity protection service, free of charge, and we are writing to them this week setting out how that will work.
    Read more
  • 12 May 2023

    Important information about Capita's cyber incident

    Capita recently reported a cyber incident involving hackers targeting some of its computer servers – potentially impacting several of the cross-sector businesses it serves. We use Capita’s technology platform (Hartlink) to support our in-house pension administration processes and have been liaising closely with the company over the course of its forensic investigations.

    Read more
  • 9 May 2023

    Bust the pensions jargon

    Planning for your future’s tough enough without industry phrases getting in the way. Check out some of the most common.
    Read more

Videos for members

Webinars

  • View Our journey to Net Zero Video [launches in a new window]
    Member Webinar

    Our journey to Net Zero

    Here’s your chance to catch up on our latest webinar where you’ll hear from USSIM's Head of Strategic Equities – Innes McKeand and Head of Responsible Investment - David Russell. They talk about why climate change matters for investments, what Net Zero is and how they’re planning to achieve our Net Zero ambition, and of course what this means for members.

  • View Focus on Pensions Tax Video [launches in a new window]
    26 September 2023

    Focus on Pensions Tax

    This session includes: an overview of benefits - a summary of the key features and benefits of being a member in USS, how USS works – a brief look at how your benefits build up in USS, pension tax – including Annual Allowance, Tapered Annual Allowance, MPAA and Lifetime Allowance, managing tax – including USS specific tax mitigation options like Enhanced Opt Out and Voluntary Salary Cap.
  • View Understanding DC Video [launches in a new window]
    21 June 2022

    Understanding DC

    This session looks at the key features of the Investment Builder (the defined contribution or DC section of USS), how you can build up savings and how you can take your Investment Builder savings. So whether you’ve recently started to save in the Investment Builder, or have been doing so for a while and just want to know more, make sure you register now and join the webinar.

How-to video guides

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