Carol became Group Chief Executive Officer in September 2023. Carol’s career spans over 20 years across in-house and consulting roles and includes a decade as an investment consultant. Prior to joining USS, Carol was the Director of Reward & Employment at Natwest Group. She led the teams responsible for Reward, Pensions, Benefits, performance management, core HR employment policies, Employment Law, Industrial Relations, Business Acquisitions and Disposals and HR regulatory work. This included the flexible benefits programme for more than 60,000 colleagues, and DB and DC pension arrangements for around 300,000 members (over c.£55bn liabilities) worldwide. Carol is a CFA Charterholder and has served as independent trustee on a number of boards. She is a non-executive director of the PLSA and has chaired PLSA policy councils and the CBI pension panel.