Contact Us

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As we deal with the current impact of COVID-19, we may not be able to respond to individual queries relating to COVID-19 and therefore members are strongly encouraged to refer to the FAQs.


As we are committed to the safety and wellbeing of our employees during the COVID-19 pandemic, we have limited resource to handle telephone queries at this time. Therefore, we will only be able to deal with queries relating to the following:

  • Bereavements - 0151 556 0620
  • Ill Health / Full Commutation - 0151 478 7231
  • The USS Investment Builder and My USS - 0333 300 1043
  • If you are receiving a USS pension - 0151 556 0747 (note for general pension enquiries including those relating to the progress of casework and LTA enquiries please see the telephone number for the Support Team further down this page).

Please note that the above telephone lines are open 9am - 5pm Monday - Friday.

During this time, we will be prioritising our payment cases for bereavements and retirements. Please allow four weeks before contacting us if you’ve not heard from us regarding any other case.

We will try to answer calls as quickly as possible, but there is likely to be a disruption to normal service during this time.

When you contact us, either by phone or in writing, please state either your USS member number or your national insurance number. If you are a retired member, please tell us your USS pensioner number.

If you have any queries about the value of your USS benefits, including your Annual Allowance usage for 2019/20, we are due to send this information to you as part of your Annual Member Statement (AMS). We expect that your AMS will be with you in Autumn 2020.

Please refer to the information on our website for anything else. If you still need to contact us, please use our online contact us form.

The online form facility is for basic enquiries or website comments only. When completing the form please do not use special characters such as '&' or use any apostrophes. USS takes the security of your personal information very seriously and as such it is not our policy to provide benefit details to you via email, as we have no control over external email accounts.

If you are an Independent Financial Adviser, please refer to our Financial Advisers page. Please note Letters of Authority can now be accepted by email (correspondence-team@uss.co.uk) as well as via post or our member portal (My USS) contact us form.

When contacting the correspondence team, please include a member number or National Insurance number in the subject box, this will help us trace the member file.

If you have been unable to obtain answers to your queries via our website or our contact us form please contact our telephone support team on 0151 556 0626. This should only be used for urgent queries and please bear with us as we try to answer the significant number of calls that we are receiving; you are likely to be expected to wait for your call to be answered.

Please be aware - We may monitor, record, store and use any telephone, email or other communication with you in order to maintain a record of any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service.

The trustee company welcomes feedback on all aspects of its service. If you have a service comment or an initial complaint about the administration of the scheme you should complete and send the Service Comments form to Service Comments, Universities Superannuation Scheme Limited, Royal Liver Building, Liverpool, L3 1PY. Alternatively, you could use the service comment option on our online form. If you are unhappy with the response to your initial complaint and wish to pursue a complaint further you may do so under USS’s Internal Dispute Resolution (IDR) procedure. Please refer to our Service comments and complaints page for more information.

Financial advice

Neither the Trustee nor your employer can give you financial advice. If you are not sure what’s best for you, we strongly recommend that you speak to an independent financial adviser (IFA) before making a decision. You can find an IFA through the following website: www.unbiased.co.uk.