Contact Us

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As we deal with the current impact of COVID-19, we may not be able to respond to individual queries relating to COVID-19 and therefore members are strongly encouraged to refer to the FAQs.

As we are committed to the safety and wellbeing of our employees during the COVID-19 pandemic, we have limited resource to handle telephone queries at this time. Therefore, we will only be able to deal with queries relating to the following:

  • Bereavements - 0151 556 0620
  • Ill Health / Full Commutation - 0151 478 7231
  • For queries relating to Pensions in payment - 0151 556 0747
  • The USS Investment Builder and My USS - 0333 300 1043

Please note that the above telephone lines are open 9am - 5pm Monday - Friday.

During this time, we will be prioritising our payment cases for bereavements and retirements. Please allow four weeks before contacting us if you’ve not heard from us regarding any other case.

We will try to answer calls as quickly as possible, but there is likely to be a disruption to normal service during this time.

When you contact us, either by phone or in writing, please state either your USS member number or your national insurance number. If you are a retired member, please tell us your USS pensioner number.

Please refer to the information on our website for anything else. If you still need to contact us, please use our Use the online contact us form.

Use the online contact us form to raise new requests and ask general questions.*

*The online form facility is for basic enquiries or website comments only. When completing the form please do not use special characters such as '&' or use any apostrophes. USS takes the security of your personal information very seriously and as such it is not our policy to provide benefit details to you via email, as we have no control over external email accounts.

If you are an Independent Financial Advisor, please refer to our Financial Advisors page.

Please note Letters of Authority will only be accepted, if sent to USS via post or the member submits the authority via our member portal (My USS) contact us form. USS do not accept Letters of Authority submitted via the public site contact us form, or email.

If you have been unable to obtain answers to your queries via our website or our contact us form please contact our telephone support team on 0151 556 0626. This should only be used for urgent queries.

Please be aware - We may monitor, record, store and use any telephone, email or other communication with you in order to maintain a record of any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service.

The trustee company welcomes feedback on all aspects of its service. If you have a service comment or an initial complaint about the administration of the scheme you should complete and send the Service Comments form to Service Comments, Universities Superannuation Scheme Limited, Royal Liver Building, Liverpool, L3 1PY. Alternatively, you could use the service comment option on our online form. If you are unhappy with the response to your initial complaint and wish to pursue a complaint further you may do so under USS’s Internal Dispute Resolution (IDR) procedure. Please refer to our Service comments and complaints page for more information.

Financial advice

Neither the Trustee nor your employer can give you financial advice. If you are not sure what’s best for you, we strongly recommend that you speak to an independent financial adviser (IFA) before making a decision. You can find an IFA through the following website: