You can reset your password or PIN – just visit the My USS log in page and select ‘Forgotten details?’. You can also watch our video on how to reset your password or PIN.
Once you’ve reset your details, you’ll receive the following emails within five minutes:
- Confirmation that you’ve requested to reset your details.
- Your temporary password and/or PIN. If you reset both, you will receive a separate email for each.
We’ll send them to the email address you use to sign into My USS. This may be different to the one you use to receive USS communications. If you don’t get these emails within five minutes, check your spam, junk or promotions folders.
If you’ve forgotten the email address you used to register with, you’ll need to contact our Member Service Team on 0333 300 1043. Lines are open 9am – 5pm, Monday to Friday.