Service comments and complaints
USS is administered by Universities Superannuation Scheme Limited (the trustee company). It administers the scheme in accordance with the law and the scheme rules, which can at times be very complex. The trustee company tries to run the scheme fairly and efficiently, but there may be times when you have a comment or complaint about an aspect of its administration.
The trustee company welcomes feedback on all aspects of its service. If you think the trustee company did something well, or if you think something could be done better, then please let us know. For further information about how to contact us to leave a service comment, please click here.
Resolving a dispute
USS is administered by Universities Superannuation Scheme Limited (the trustee company). It administers the scheme in accordance with the law and the scheme rules. If you have a complaint about the administration of the scheme you should initially raise that complaint with the person with whom you have been dealing or with his/her manager.
If you wish to pursue a complaint more formally you may do so under USS’s Internal Dispute Resolution (IDR) procedure. This is a statutory procedure designed for the resolution of disputes between the trustee company and persons who have an interest in USS.
You can find out more about our IDR procedure here